Refund / Exchange Policy
Returns
We do NOT refund, although we are happy to exchange or give store credit.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or Store Credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Sale/Clearance items (if applicable)
Only regular priced items may be exchanged, unfortunately sale/clearance items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged, or for another size, NOT for change of mind. If you need to exchange it for the same item, send us an email at kylie@kchiddentreasures.com.au and send your item to:
KC's Hidden Treasures
24 Wills Street
CHARLEVILLE QLD 4470, Australia.
Shipping
To return your product, you should mail your product to:
KC's Hidden Treasures
24 Wills Street
CHARLEVILLE QLD 4470, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.